25,000 essential winter items

Contact Us & FAQ

Contact the Choose Love Team


General Enquiries

hello@choose.love

Press and Media

media@helprefugees.org

Choose Love New York

newyork@choose.love

Choose Love London

london@choose.love

Frequently Asked Questions

What is the Choose Love store? How does it work? 
What happens when I buy something in the store?
How do I know that my purchase has been delivered?
I want to buy an item as a gift. Is this possible?
Can I buy a voucher for the store? 
So much choice! Can I just make a donation instead?
I want to visit your stores in person. Where should I go?
Who are Help Refugees? 
More questions about your purchase? 
Media or publicity enquiry?


What is the Choose Love store? How does it work?

Choose Love stores are the first shops that sell real products for refugees.  The shop is packed with much-needed items like kid’s coats, winter boots, tents and sleeping bags. Buy what you want and leave with nothing as each purchase you make is sent to someone who truly needs it.

The cost of creating and running the stores is covered by private donations meaning every penny you spend in store goes straight to the products and services. 

We have pop-up stores in New York and LA from 29th November to 24th December and the online store opens all year round.

What happens when I buy something in the store?

Every item in the store is something already in use in one of 120+ projects supported by Choose Love Inc 501c3 and our UK sister organization Help Refugees. With winter hitting the needs of these projects increase so the store is a response to the increased need. Your purchase (and any Gift Aid contribution) will be used to fund the purchase and distribution of the product or service.

If a lot of people buy the same items in store, we will seek to even things up overall to provide the full range of vital services our projects need. This means some of your donation could be used for a different item or service. Whatever happens, we promise that 100% of your purchase will be used to fund aid for refugees.

How do I know that my purchase has been delivered?

If you opt-in to receive emails from us, we will be in touch with details of how your donation was used and the impact it made.

We do not have the capacity to track every individual item but we will provide updates on the life-changing impact of the projects supported.

I want to buy an item as a gift. Is this possible?

Yes! Whether you’re shopping for your Secret Santa, best friend or in-laws, give a gift that really matters. With every purchase you’ll get the option to download a beautiful gift card to print for wrapping and placing under the tree while the items you buy will be supplied to refugees around the world.

Can I buy a voucher for the store?

Yes! Thank you for asking :-) You can buy a digital gift voucher here.  Once you have your voucher code, you can browse the website and add items to your bag as usual. When you reach the checkout stage you will be given an option to enter a gift card. You should enter your 16-digit code here to redeem the full value of your gift card. If the items you have chosen are above the value of the gift voucher you can continue to checkout and pay the remainder once the discount has been applied.

So much choice! Can I just make a donation instead?

Absolutely. Please visit https://helprefugees.org/donate/ for information about how to donate. Thank you for your generosity.

I want to visit your stores in person. Where should I go?

In our dreams we would have a Choose Love store in every city. But until those dreams come true we have pop-up stores in London, New York and LA. Addresses and opening hours below.

Choose Love New York

499 Broadway New York NY 10012

Open 29th Nov – 24th Dec

Seven days a week, 10.00am – 7.00pm

Choose Love LA

611 N. La Cienega Boulevard, West Hollywood, CA 90069

Open 29th Nov – 24th Dec

Seven days a week, 10.00am – 7.00pm

Choose Love London

47-49 Neal St, Seven Dials, London, WC2H 9PJ

Open 29th Nov – 24th Dec

Seven days a week, 10.00am – 7.00pm

 

Who are Help Refugees?

Choose Love Inc - and our UK sister organisation ‘Help Refugees’ - started as nothing more than a hashtag.

Devastated by images of thousands of families arriving on European shores to be met with barbed wire, borders and batons, a group of friends used #helprefugees to organise a van full of donations in August 2015. Within a week, we had raised £56,000 and were soon receiving 7,000 items every day.

Fast forward four years and we have reached over one million displaced people, worked with over 35,000 volunteers and currently support over 120 projects across Europe, the Middle East and the US-Mexico border.

Each of these projects is powered by ordinary people who are stepping up where governments are failing to provide even the most basic services. From those keeping rescue boats afloat, to the volunteers distributing tents and hot food, to the brave souls working under the desert sun to place water along the Mexican border.

More questions about your purchase?

Please get in touch at: hello@choose.love

Media or publicity enquiry?

Please get in touch at: media@helprefugees.org