Contact Us & FAQ

Contact the Choose Love Team

General Enquiries

contact@choose.love

Press and Media

media@choose.love

Merchandise Queries

merchandise@choose.love

Frequently Asked Questions

What is the Choose Love store? How does it work? 
What happens when I buy something in the store?
How do I know that my purchase has been delivered?
I want to buy an item as a gift. Is this possible?
Can I buy a voucher for the store? 
So much choice! Can I just make a donation instead?
I want to visit your stores in person. Where should I go?
Who are Choose Love? 
More questions about your purchase? 
Media or publicity enquiry?


What is the Choose Love store? How does it work?

Choose Love is the first store that sells real products for refugees.  The store is packed with desperately needed items like kid’s coats, hot food, tents and medical care. Browse the store, choose the products you would like, leave with nothing and feel great about it!

The cost of creating and running the stores is covered by private donations meaning every penny you spend in the store goes straight to the products and services. 

What happens when I buy something in the store?

Every item in the store is something already in use in one of 135+ projects supported by Choose Love. Winter always means that the needs of these projects increase. Your purchase will be used to fund the purchase and distribution of the product or service you buy.

If a lot of people buy the same item and we have an urgent shortfall in other items, we will seek to even things up to provide the full range of vital services our projects need. This means that in rare cases, some of your donation could be used for a different item or service. Whatever happens, we promise that 100% of your purchase will be used to fund aid for refugees.

How do I know that my purchase has been delivered?

If you opt-in to receive emails from us, we will be in touch with details of how your donation was used and the impact it made.

Unfortunately, we do not have the capacity to track every individual item but we will provide updates on the life-changing impact of the projects supported.

I want to buy an item as a gift. Is this possible?

Yes! Whether you’re shopping for your Secret Santa, best friend or in-laws, give a gift that really matters. This year, we have a brand new Gifting section, where you can build a beautiful eCard and then forward it onto your loved ones as a festive gift. You can also print our eCards so that you can give them to your loved ones!

You can build a Choose Love eCard here.

Can I buy a voucher for the store?

This year we have an upgraded gifting experience that allows you to send eCards to your loved ones. We even have a printable version for you to give them. You can build a Choose Love eCard here.

If you would still like to purchase a digital gift voucher, you can do so here. We will send you a voucher code, which you forward to your loved one. They can then browse the website, add items to their bag and enter their voucher code at checkout. They should enter your 16-digit code to redeem the full value of the gift card. If the basket is above the value of the gift voucher they can pay the remainder once the discount has been applied. Please note, gift vouchers are not redeemable for merchandise.

So much choice! Can I just make a donation instead?

Absolutely. Please visit our organizational website for information about how to donate. Thank you for your generosity.

I want to visit your stores in person. Where should I go?

Unfortunately, COVID has prevented us from opening our physical stores this year. We’re sad we won’t get to chat with you in-store. We hope to see you again very soon, but in the meantime please buy your gifts online. 

Who are Choose Love?

Choose Love is a registered U.S. 501(c)(3) charitable organization. Together with our sister U.K. organization, Help Refugees, we do whatever it takes to identify, close and prevent gaps in services and protections for refugees and displaced people. We are a lean, passionate team driving a fast-paced global movement across 15 countries. We elevate the voices and visibility of refugees and are the only funder of agile, community-based organizations providing vital support to people along migration routes globally.

In just five years, we have reached over one million displaced people and have worked with over 35,000 volunteers. We now support over 120+ projects across Europe, the Middle East and the US-Mexico border, providing everything from lifesaving search and rescue boats to food to legal advice. We are powered by you and by our vision - a world that chooses love and justice every day, for everyone.

More questions about your purchase?

Please get in touch at: hello@choose.love

Media or publicity enquiry?

Please get in touch at: media@choose.love